Order Processing: We process and ship orders out Monday through Friday, 8am-5pm PST. Please note that we will be closed on certain holidays, as well as weekends, so our team may spend time with their friends and family. All shipments will be accompanied by a unique tracking number associated with your order. For First Class International and Priority International, please note that the tracking information will stop once the parcel leaves the United States. If using Express International, the tracking information will continue to update all the way to your doorstep! Sales Tax is charged for orders shipped to California, where sales tax is applicable. Items sent to APO / FPO military addresses are not subject to taxes. The amount of tax charged is based on current tax rates, which is 8.75% (9.25% effective July 1st 2017) (does not include shipping).
United States Customers: We primarily use the United States Postal Service for all orders. The methods we offer are as follows:
USPS First Class (3-5 days)
USPS Priority (2-3 days)
USPS Express (1-2 days)
*refer to individual item for expedited rates We also use other providers including UPS and FedEx, for larger orders to provide the best service! These will be shipped via Ground service (1-5 days). We also offer Pick-Up orders to local customers, who wish to stop into our warehouse in Los Angeles, CA! Please note that Pick-Up orders will be subject to California Sales Tax (8.75%) (9.25% effective July 1st 2017). See our "Contact" section for warehouse address.
International Customers: We primarily use the United States Postal Service for all orders. The methods we offer are as follows:
USPS First Class International (2-3 weeks)*
USPS Priority (7-10 days)*
USPS Express (3-5 days)*
*time frame subject to change based on Customs clearance.
Customs Duties and Taxes: Depending on your country's laws, you may be subject to additional import duties and taxes on your order prior to the package being released to you. This is the responsibility of the buyer, as we have no control nor can we accurately predict what fees will be. We strongly recommend contacting your local government to understand these additional fees PRIOR to placing an order. Order Invoice and Declared Value: All of our shipments include the invoice associated with that particular order. This is displayed in a packing slip on the outside of the parcel for expedited clearance. All of our parcels are marked as "Merchandise" and include a declared value (US$) to that of the amount marked on the invoice, not including shipping cost. We cannot, under any circumstances, lower the declared value or mark the parcel differently (ex. "gift"), as this is against mailing and Customs laws. Providing this information allows our packages to be cleared through all countries FASTER than most other packages!
Important: Please DO NOT discard any shipping materials/packaging for your order until you are completely satisfied with your purchase. Items must be in their original packaging for processing of returns and exchanges. Please contact us immediately if there is an issue with your shipment (extended delay, damaged, etc), and we will work tirelessly to solve the issue for you! If you are not 100% satisfied with your order (within 15 days of order, please ...), we will refund your purchase price (excluding shipping cost). Simply contact us from the contact information page. We offer a 15-day return, (excluding shipping cost) hassle-free program on all items, except genuine and special order products. If you are not 100% satisfied with your order, we will happily work with you on a refund or exchange to fix the issue. Returns must be unused and with original packaging. We believe that in order to have the best possible online shopping experience, customers should be allowed to have a "no questions asked" return policy. Once you have decided to return an item or complete order back to us for refund or exchange, please follow these steps:
Domestic Customers (United States) 1. If you receive your order and would like to return the order for a refund, we would be happy to accept this within 15 days of purchase and undamaged.
2. Please include the following items in your return package:
-Copy of original invoice -Note describing why returning
2. Customer is responsible for the return shipping cost of the order back to our warehouse. Simply, return the order via any shipping carrier to the following address:
TeamWorkSales Inc. Returns Department 4258 S. Broadway Los Angeles, CA 90037
3. Once we receive your returned order, we will review the contents and follow up with you whether you needed a replacement due to damage of the item, full refund, etc. International Customers (Outside the United States) 1. If you receive your order and would like to return the order for a refund, we would be happy to accept this within 30 days of purchase and undamaged.
2. Please include the following items in your return package:
-Copy of original invoice -Note describing why returning
2. Customer is responsible for the return shipping cost of the order back to our warehouse. Simply, return the order via any shipping carrier to the following address:
TeamWorkSales Inc. Returns Department 34258 S. Broadway Los Angeles, CA 90037
3. Once we receive your returned order, we will review the contents and follow up with you whether you needed a replacement due to damage of the item, full refund, etc.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]